The Walt’s Insulation Guarantee
When Walt Brenner started Walt’s Insulation in 2000, he made a decision that still drives every job we do in Santa Monica: if our name is on it, we stand behind it. No fine print. No phone tag with a warranty department. No “that’s not covered” after the check clears. The Done Right Promise is our lifetime workmanship guarantee, and it means exactly what it says. If we install your attic insulation, spray foam, crawl space encapsulation, or radiant barrier and it’s not done right, we make it right. Not because a contract says so. Because Walt’s been the one down the road for over 25 years, and your neighbors know where to find him.
What’s Covered
- Workmanship for the life of the job. Every insulation installation, air sealing job, removal, and encapsulation we complete is covered by the Done Right Promise, our lifetime workmanship guarantee.
- Materials handled correctly from truck to attic. We install Owens Corning, Rockwool, Icynene, Johns Manville, CertainTeed, Demilec, Knauf, and GreenFiber products according to manufacturer specifications, and we stand behind the installation quality.
- An honest scope before we start. You get a written estimate with a clear breakdown of what’s covered. No surprise line items added on the day of the job.
- Cleanup that’s part of the job, not an afterthought. When we leave your Santa Monica home, the work area is swept, bagged, and cleared. Old insulation doesn’t end up scattered across your landscaping.
- On-time arrival with a live update. Our background-checked, uniformed technicians show up when we say they will. If something shifts, you hear from us directly, not from an automated text.
- Real pricing before we touch anything. Every job gets upfront pricing. Seniors and veterans always receive 10% off, and any repair over $200 gets $40 off. Those aren’t seasonal promos. They’re standing offers.
Our Satisfaction Promise
Here’s how it works if something doesn’t feel right after we finish. You call (424) 396-5828. A live person answers, 24/7, every single time. No voicemail. No answering service. You explain what’s bothering you, and we schedule a follow-up visit to look at it ourselves. If we made a mistake, we fix it under the Done Right Promise. If the issue falls outside our scope, we’ll tell you that honestly and help you figure out the next step. We’d rather give you a straight answer than a runaround. Walt’s Insulation has operated this way since 2000 because we’re locally owned and owner-operated. Walt Brenner isn’t a regional manager who visits once a year. He’s the one down the road, and he answers for the work. If you got a written estimate from another company and want a second set of eyes on it before you commit, we’ll review it with you for free. That’s part of the promise too.
Licensed & Insured Backing
Any company can print “guaranteed” on a flyer. The real backing comes from what’s behind the paperwork. Walt’s Insulation is a licensed and insured contractor with a published business address in Santa Monica, not an 800 number routed to a call center. That means if something goes wrong, you have recourse that actually works: a license number tied to a real business, insurance that covers our work, and an owner who answers for both. We carry insurance and bonding on every job, from a small attic air sealing project to a full crawl space encapsulation. You also know exactly who’s walking into your home. Every technician is background-checked and uniformed, and they work for Walt directly, not a rotating cast of subcontractors. When you hire Walt’s Insulation, you’re hiring a business that’s accountable to the city we’ve served for over 25 years.
Written by Walt Brenner, Owner at Walt’s Insulation, serving Santa Monica since 2000.